You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in
the United States using UPS. We charge a flat shipping & handling fee of $8.50 to anywhere in the United States.
However, shipping is free for purchases of
$100+. Some products
cannot be shipped to international destinations so please submit a message to us from the
Contact Us page if you would like to discuss
international ordering options.
- No returns or exchanges on pierced earrings or items marked final sale.
- In order to receive a full refund, items must be returned with a sales receipt within 60 days of the purchase date.
- If purchased online, please mail all returns to 93 East Main Street
Newark, DE 19711
using the return label provided.
- If purchased or picked up in store, please bring the item to a Grassroots location to return.
- Original shipping and handling charges are not refundable.
- Tags must still be attached and item must be in its original condition.
- Refunds will be made in the manner in which the item was purchased.
- Returns made without a sales receipt will receive a store credit for the current selling price of the item.
- Returns with a gift receipt receive a store credit.
- Items returned without a receipt that are also discontinued from our inventory are not returnable or exchangeable.
- Defective items will be dealt with on a case by case basis by a manager.
- This policy is subject to change at any time, with or without notice.
- See store for further details.
A note about our earring return policy: There are health hazards to sharing pierced earrings. When you purchase
pierced earrings from us, you can be assured that these earrings have not been previously worn by another
individual. It is for this reason that we do not accept returns or exchanges on pierced earrings.
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will
not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be
held with care and will not be used in ways that you have not consented to.